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TOA members have a Cooling Off period of 7 days commencing on the date of either full payment of membership fees or the first payment under the payment instalment plan. All transactions are processed in Australian Dollars ($AUD).
There is a non refundable administration fee of $35 AUD if the member chooses to cancel TOA membership during the Cooling Off period. At this time TOA will refund the amount paid for the TOA membership to the customer less the $35 AUD administration fee. This fee is charged at the absolute discretion of TOA.
If members wish to utilise this period to cancel their membership during the Cooling Off Period, they are required to tell TOA in writing (preferably on the form supplied by TOA).
TOA Australia Limited
Level1/10 Cloyne Road
Southport, QLD 4215
TOA will cancel the TOA membership and refund the initial payment less an administration fee. After the Cooling Off Period ends and the TOA membership has been fully paid TOA membership cannot be cancelled or refunded.
In the event a TOA customer wants to cancel their instalment plan with TOA there will be a $150 AUSD cancellation fee charged to the customer. This amount will be deducted from the amount the customer has paid TOA for TOA membership and the remainder will be paid to the customer as agreed to with TOA. Where the customer’s TOA membership instalment payments are less than $150 AUSD, this amount will be deemed the cancellation fee and retained by TOA.
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